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Managed Services # Managed Meeting Rooms for Government Video conferencing meeting rooms on Cisco Webex or Microsoft Teams Rooms, designed, monitored and supported for Australian government agencies. Government ## Meeting Rooms Your Agency Can Rely On IPTel's Meeting Rooms as a Service manages the video conferencing technology in your agency's own meeting rooms and boardrooms. It isn't room hire. We design, install, monitor and support the Cisco cameras, screens, microphones and touch panels in each room, running Cisco Webex or Microsoft Teams Rooms, so every room across your offices works the same way. IPTel is ISO 27001 certified and is on government supplier panel arrangements. Cisco's Webex Suite, including Webex Meetings, Webex Calling and Webex Control Hub, has completed an IRAP assessment at PROTECTED level. Your agency still decides whether a service suits its information and risk assessment, and we work with your security team on the controls and evidence it asks for. What We Manage ## What's Covered for Agencies ### Consistent Rooms Across Offices Standard room designs from the Cisco Room Designer Toolkit, so every office's rooms look and work the same. ### Webex or Microsoft Teams Rooms Cisco room devices run Webex or Microsoft Teams Rooms and can join Webex, Teams, Zoom and Google Meet meetings. ### Firmware and Health Monitoring Devices kept on current, supported firmware and monitored centrally through Webex Control Hub and Highlight. ### Co-Managed Administration Your agency keeps full administrative access, and every ticket and change is visible in our customer portal. ### Reporting for Budget and Refresh Room use, uptime and meeting quality reports to support budget and refresh decisions. ### Room Booking Exchange, Teams, Google Workspace and Cisco scheduling panel integration. ## Included Technology Room hardware Cisco Room series, Board and Desk devices Meeting platforms Cisco Webex or Microsoft Teams Rooms on Cisco devices Control plane Cisco Webex Control Hub Monitoring IPTel Highlight integration Service Tiers ## How the Service Grows With You You choose one service tier for your whole engagement, and each tier includes everything in the one before it. Business hours ### Essential Room design, onboarding and activation, proactive monitoring, reporting, incident management and scheduled firmware and lifecycle management. Extended business hours ### Advanced Adds interoperability with Microsoft Teams, Google Meet and Zoom, and room booking integrated with your calendar platform. 24x7x365 ### Critical Adds coordinated on-site support for major issues, including component replacement, through our Smart Hands partner network. Why IPTel ## Managed by Cisco Specialists ### Audited Cisco Powered Provider Cisco independently audits our tools, processes, engineering practice and customer outcomes every year. Our delivery model is verified, not self-declared. ### ISO 27001 Certified IPTel's information security management is certified to ISO 27001, the standard many agencies ask suppliers to hold. ### Co-Managed, Fully Transparent You keep full administrative access to your environment for the life of the agreement. Both teams work from the same operational picture. ## Meeting Rooms for Government: FAQs Is This Meeting Room Hire? No. Meeting Rooms as a Service is a managed service for the video conferencing technology inside your own meeting rooms: the cameras, screens, microphones and touch panels, and the platform that runs them. We don't rent out rooms. Is Cisco Webex Assessed for Australian Government Use? Yes. Cisco's Webex Suite, including the Webex App, Webex Meetings, Webex Messaging, Webex Calling and Webex Control Hub, has completed an IRAP assessment at PROTECTED level. Each agency still authorises its own use based on its risk assessment and the Information Security Manual (ISM). Can Our Meeting Rooms Run Microsoft Teams Rooms? Yes. Cisco room devices can run as Microsoft Teams Rooms or in Webex mode, and we deploy and manage both. Webex-mode rooms can still join Teams and Zoom meetings. Is IPTel ISO 27001 Certified? Yes. IPTel is ISO 27001 certified, and as a Cisco Powered provider our managed service practice is also audited by Cisco every year. How Can Agencies Buy the Service? IPTel is on government supplier panel arrangements, and the service is a predictable monthly cost rather than a large upfront purchase. Tell us how your agency buys and we'll work through the right path. Can You Manage Rooms Across Many Offices? Yes. Rooms are built to a standard design and monitored centrally, so most faults are found and fixed remotely. The Critical tier adds 24x7 on-site support through our Smart Hands partner network. ## Related Services - [Meeting Rooms as a Service →](https://iptel.com.au/managed-services/meeting-rooms-as-a-service?hsLang=en-au) - [Meeting Rooms for Universities →](https://iptel.com.au/managed-services/meeting-rooms-universities?hsLang=en-au) - [Meeting Rooms for Mining Sites →](https://iptel.com.au/managed-services/meeting-rooms-mining?hsLang=en-au) - [Free Meeting Room Design →](https://iptel.com.au/schedule-meeting-room-design-session?hsLang=en-au) - [All managed services →](https://iptel.com.au/managed-services?hsLang=en-au) ## Plan Your Meeting Rooms With Us Book a free design session for one of your meeting rooms (available to organisations in Australia), or tell us about your sites and we'll recommend the right service tier. 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We don't rent out rooms." }, "name" : "Is This Meeting Room Hire?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Cisco's Webex Suite, including the Webex App, Webex Meetings, Webex Messaging, Webex Calling and Webex Control Hub, has completed an IRAP assessment at PROTECTED level. Each agency still authorises its own use based on its risk assessment and the Information Security Manual (ISM)." }, "name" : "Is Cisco Webex Assessed for Australian Government Use?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Cisco room devices can run as Microsoft Teams Rooms or in Webex mode, and we deploy and manage both. Webex-mode rooms can still join Teams and Zoom meetings." }, "name" : "Can Our Meeting Rooms Run Microsoft Teams Rooms?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. 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