--- title: "Managed Webex Calling: Cloud Calling Run for You | IPTel" description: "Managed Webex Calling for Australian IT teams: IPTel runs your Cisco Webex Calling, numbers, desk phones and PSTN coordination through Webex Control Hub." image: https://iptel.com.au/hubfs/Website%20Images/Banners/banner-meetingroom.jpg --- [![IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)](https://iptel.com.au/hs-fs/hubfs/IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png?width=200&height=59&name=IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png "IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)")](https://iptel.com.au?hsLang=en-au) - [Home](https://iptel.com.au/?hsLang=en-au) - [Solutions](https://iptel.com.au/solutions?hsLang=en-au) Technologies - [Cisco Access Manager](https://iptel.com.au/technologies/cisco-access-manager?hsLang=en-au) - [Cisco Catalyst Center](https://iptel.com.au/technologies/cisco-catalyst-center?hsLang=en-au) - [Cisco Meraki](https://iptel.com.au/technologies/cisco-meraki?hsLang=en-au) - 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Managed Service ## IPTel Manages Webex Calling From Control Hub to Desk Phone Webex Calling is our managed service for your Cisco Webex Calling cloud telephony and the Webex Control Hub organisation that runs it. It covers calling configuration, user, number and device lifecycle, call routing, emergency calling configuration, PSTN coordination, monitoring and Webex release management. Webex Control Hub is the primary management platform for the service. Where your Cisco networking domains are also in scope, Cisco Cloud Control gives central management across Webex and the network. Running video meeting rooms too? See our [Meeting Rooms](https://iptel.com.au/managed-services/meeting-rooms-as-a-service?hsLang=en-au) service. What We Manage ## What's Covered ### Calling Configuration Locations, dial plans, auto attendants, hunt groups, call queues, schedules, voicemail and calling permissions. ### Users, Numbers and Devices Licence and number assignment, desk phone and headset activation, device templates and decommissioning. ### Emergency Calling Emergency call routing and an Emergency Service Address for every location, reconciled against your site register. ### Monitoring Service health, device registration, PSTN connection status and licence use, monitored through Control Hub and the Webex APIs. ### Webex Release Management Each monthly Webex release reviewed for changes that affect users or call flows, with desk phone firmware channels managed. ### PSTN Coordination Incident resolution, number porting and number range changes coordinated with your PSTN provider. ## Included Technology Control plane Cisco Webex Control Hub (Calling, Devices, Users, Analytics) Calling platform Cisco Webex Calling (multi-tenant) PSTN Cisco Calling Plan, Cloud Connected PSTN or Local Gateway Endpoints Cisco 9800 and 8800 Series desk phones, Cisco headsets and the Webex App Call handling Auto attendants, hunt groups, call queues, call park, paging, shared and virtual lines and voicemail Licences Webex Calling Professional, Basic, Workspace and Customer Assist as licensed Service Tiers ## How the Service Grows With You You choose one service tier for your whole engagement, and each tier includes everything in the one before it. Here's how this service builds as you step up. Business hours ### Essential Calling configuration, user, number and device lifecycle, emergency calling configuration, Control Hub health monitoring and Webex release management. Extended business hours ### Advanced Adds monthly call quality analytics and reporting, plus a quarterly review of call routing, queues and dial plans. 24x7x365 ### Critical Adds 24x7x365 support for P1 incidents affecting your nominated critical services, such as critical inbound numbers. Why IPTel ## Managed by Cisco Specialists ### Audited Cisco Powered Provider Cisco independently audits our tools, processes, engineering practice and customer outcomes every year. Our delivery model is verified, not self-declared. ### Co-Managed, Fully Transparent You keep full administrative access to your Control Hub organisation for the life of the agreement. Both teams work from the same operational picture. ### Real-Time Visibility Control Hub health, device registration and call quality feed our service desk, and our customer portal shows every ticket, change and report. ## Frequently Asked Questions What does managed Webex Calling include? Day-to-day management of your Webex Calling service in Control Hub: locations, dial plans, call handling features, users, numbers and devices, emergency calling configuration, monitoring, Webex release management and coordination with your PSTN provider. Higher tiers add call quality reporting, routing reviews and 24x7 P1 support for nominated critical services. Do you need to install anything on site to monitor Webex Calling? No. Webex Calling is monitored through Webex Control Hub and the Webex APIs, so no monitoring collector is needed on site. We do need Full Administrator access to your Control Hub organisation. Is the Webex Calling platform itself covered by your SLA? Availability of the Webex Calling cloud platform is governed by Cisco's service level commitments. Our SLAs cover our response and restoration work within your tier's hours of cover, and we work with Cisco and your PSTN provider until a platform or carrier fault is resolved. Can you port our numbers or set up Webex Calling for us? Yes. Number porting and new number ranges are coordinated with your PSTN provider and quoted as complex changes. The initial design and deployment of Webex Calling is delivered as a separate project before the managed service starts. Can our team still make changes in Control Hub? Yes. The service is co-managed, so your team keeps full administrative access to Control Hub throughout the term, and every change we make is recorded in the customer portal. ## Other Managed Services - [Meraki Access →](https://iptel.com.au/managed-services/meraki-access-and-security?hsLang=en-au) - [Meraki Security and SD-WAN →](https://iptel.com.au/managed-services/meraki-sd-wan?hsLang=en-au) - [Cisco Campus Access →](https://iptel.com.au/managed-services/cisco-campus-access?hsLang=en-au) - [Cisco SD-WAN →](https://iptel.com.au/managed-services/cisco-sd-wan?hsLang=en-au) - [Security Service Edge →](https://iptel.com.au/managed-services/security-service-edge?hsLang=en-au) - [Cisco ISE →](https://iptel.com.au/managed-services/cisco-ise?hsLang=en-au) - [Meeting Rooms →](https://iptel.com.au/managed-services/meeting-rooms-as-a-service?hsLang=en-au) - [AI Infrastructure →](https://iptel.com.au/managed-services/ai-infrastructure?hsLang=en-au) - [Non-Cisco Devices →](https://iptel.com.au/managed-services/non-cisco-device-management?hsLang=en-au) - [All managed services →](https://iptel.com.au/managed-services?hsLang=en-au) ## Talk to Us About Managed Services Tell us about your environment and we'll recommend the right tier and scope. Or build the business case yourself: our free 10-minute assessment gives you a recommended service tier and the value at stake for your network. 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