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Managed Services
Managed Meraki Access
Cloud-managed Meraki switching, Wi-Fi and WAN, run by Cisco Powered engineers.
Managed Service
Meraki Switching, Wi-Fi and WAN, Fully Managed
Meraki Access is our managed service for your Cisco Meraki LAN, wireless and base WAN. It covers Meraki MS switches, MR access points and MX appliances running in single-WAN mode, all managed from your own Meraki dashboard.
We look after configuration, monitoring, firmware and changes, so your team can focus on the business. Need multi-WAN, full SD-WAN or advanced firewall services? They're covered by our Meraki Security and SD-WAN service.
What We Manage
What's Covered
Switching
Switch and port configuration, VLANs, access policies and stacking across your MS estate.
Wireless LAN
SSIDs and authentication, access policies, splash pages, firewall rules and traffic shaping.
Base WAN
Uptime and throughput monitoring, rule-base management and VPN commissioning on your MX.
Firmware Lifecycle
Firmware validated in our lab before it reaches production, deployed through change management.
Usage Analytics
Network, client, application and port-level usage trends in the customer portal.
Wi-Fi Insights
Visitor counts, capture rate, dwell time, return visits and device profiles.
Included Technology
- Wireless
- Cisco Meraki MR access points
- Switching
- Cisco Meraki MS switches
- Security appliance
- Cisco Meraki MX in single-WAN mode
- Licences
- Meraki dashboard licences for the above
Service Tiers
How the Service Grows With You
You choose one service tier for your whole engagement, and each tier includes everything in the one before it. Here's how this service builds as you step up.
Business hours
Essential
Configuration management of your LAN, Wi-Fi and base WAN, monitoring, firmware lifecycle and standard change management.
Extended business hours
Advanced
Adds LAN and wireless analytics and reporting, so you can see how clients, applications and devices use the network.
24x7x365
Critical
Adds application visibility with Netflow or NBAR, 24x7x365 support for P1 incidents and ThousandEyes path monitoring.
Why IPTel
Managed by Cisco Specialists
Audited Cisco Powered Provider
Cisco independently audits our tools, processes, engineering practice and customer outcomes every year. Our delivery model is verified, not self-declared.
Co-Managed, Fully Transparent
You keep full administrative access to your environment for the life of the agreement. Both teams work from the same operational picture.
Real-Time Visibility
Highlight gives you a live dashboard of device health, performance and open incidents, and our customer portal shows every ticket, change and report.
Talk to Us About Managed Services
Tell us about your environment and we'll recommend the right tier and scope. Or build the business case yourself: our free 10-minute assessment gives you a recommended service tier and the value at stake for your network.