.png?width=200&height=59&name=IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png "IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)")
Managed Services
Managed Non-Cisco Devices
Your Aruba, Juniper, Fortinet and Palo Alto devices, managed alongside your Cisco estate.
Managed Service
One Managed Service for a Mixed Network
Most networks aren't 100 per cent Cisco. Our Non-Cisco Device Management service brings the third-party switching, wireless, WAN edge and firewall devices in your estate under the same managed service, service desk and reporting as your Cisco network.
We specialise in Cisco, so non-Cisco devices are managed at base feature parity. Vendor-specific advanced features and management platforms are scoped case by case.
What We Manage
What's Covered
Switching
Chassis and port configuration, VLANs, access policies and stacking on supported platforms.
Wireless LAN
SSIDs and authentication, access policies and splash pages where the platform supports them.
WAN Edge
Uptime and throughput monitoring, rule-base management and VPN commissioning.
Firmware Lifecycle
Firmware updates in line with vendor advice, validated through our technical boards.
Vendor Analytics
Aruba Central, Juniper Mist, FortiAnalyzer and similar tools linked to the customer portal.
Advanced Features
Vendor-specific features scoped during transition, subject to our certification in that vendor.
Included Technology
- Switching
- HPE Aruba, Juniper, Extreme Networks, Dell, Ruckus
- Wireless LAN
- HPE Aruba, Juniper Mist, Extreme Networks, Ruckus
- WAN edge
- Fortinet, Palo Alto Networks, Juniper, HPE Aruba EdgeConnect
- Firewalls
- Fortinet, Palo Alto Networks, Check Point
- Other vendors
- Reviewed during transition
Service Tiers
How the Service Grows With You
You choose one service tier for your whole engagement, and each tier includes everything in the one before it. Here's how this service builds as you step up.
Business hours
Essential
Configuration and policy management for switching, wireless and WAN edge devices, plus monitoring and firmware lifecycle.
Extended business hours
Advanced
Adds vendor-native analytics integration with the customer portal and support for vendor-specific advanced features.
24x7x365
Critical
Adds 24x7x365 support for P1 incidents, subject to vendor TAC availability.
Why IPTel
Managed by Cisco Specialists
Audited Cisco Powered Provider
Cisco independently audits our tools, processes, engineering practice and customer outcomes every year. Our delivery model is verified, not self-declared.
Co-Managed, Fully Transparent
You keep full administrative access to your environment for the life of the agreement. Both teams work from the same operational picture.
Real-Time Visibility
Highlight gives you a live dashboard of device health, performance and open incidents, and our customer portal shows every ticket, change and report.
Talk to Us About Managed Services
Tell us about your environment and we'll recommend the right tier and scope for your team.